LALI Jewels Returns | Hassle-Free Online Jewelry Returns & Refunds

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Returns

Are returns free?

LALI Jewels offers free returns on all eligible U.S. domestic online orders. LALI Jewels will provide a free one-time pre-paid return label on eligible orders. Should any additional eligible items be returned in the same order, the shipping return will be at the customer's expense.

What is the return policy?

LALI Jewels wants you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. LALI Jewels will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

Do you refund the shipping fees on a return?

Shipping charges are non-refundable once an order has shipped.

What is the exchange policy?

LALI Jewels does not offer exchanges or merchandise credit at this time.

How do I return my purchase?

To initiate a return please email LALI Jewels customer service at info@lalijewelry.com.

Do you accept returns of items purchased at 3rd party retailers?

LALI Jewels does not accept any returns of purchases made at a third-party retailer.

When will I receive my refund?

Refunds for online order are issued in the order they are received, typically within 3-5 business days from the receipt of the package. Depending on your credit card company, it may take an additional 3-10 business days after your credit is issued for it to post to your account. 

Do you buy back jewelry?

Unfortunately, LALI Jewels does not have a buy-back program at this time.